Senior Service Delivery Technician

About the Role

Closing Date: 9th February, 2025 

• Competitive salary plus generous salary packaging options
• Dynamic work environment and collaborative team culture
• Flexibility for balancing work and life commitments

The ICT Senior Service Delivery Technician will be a valued member of the Information Management team to provide onsite, and remote day to day technical support for all staff within AWH.  This role revolves primarily around the management and resolution of service desk calls/submitted jobs, and escalating to the Manager where necessary. We are actively seeking candidates who meet the following requirements to apply for this exceptional opportunity.

• Industry certification of MCP/MCSE, Degree or Certificate IV in Information Technology or related field, or currently studying to obtain any of these certifications.  
• Proven ability supporting enterprise network infrastructure, workstations, servers and applications.  
• Previous Service/Helpdesk experience is desirable however, not essential.   
• Experience in ICT within the health industry is desirable however, not essential.
• Experience with Phone/PABX and Video Conferencing is desirable however, not essential.    
• Experience with VMWare, Citrix Environments, Commvault, M365, Microsoft Teams and Microsoft Exchange Online is desirable however, not essential.

Employment Type: This is a permanent, full-time opportunity.

For further details, please refer to the Position Description or alternatively contact Andrew Holding at Andrew.Holding@awh.org.au for a confidential discussion.

About Albury Wodonga Health (AWH)

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028.  This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development. 

Are you ready to become part of our team?

To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, please refer to our Candidate Information Pack.

Salary and terms will be in accordance with the relevant state EBA or Award.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.

Join our Talent Community

Not the right role for you?  Let us know what you’re seeking! 
We’d love you to join our Talent Community so our team can connect with you about other opportunities.  To register your details, click Join our Team