Patient Liasion Officer

About the Role

Closing Date: 3rd February, 2025

• Dynamic work environment and collaborative team culture
• 12 months fixed-term opportunity (3 days per week)
• Access to wellness programs and fitness passport

The Patient Liaison Officer will be a valued member of the Finance Department. The amin focus of this role is to maximize patient fee revenue by achieving revenue targets and reporting to the Financial Controller. Responsibilities include interpreting complex billing schedules, staying updated on relevant legislation, and ensuring compliance across the organization. We are actively seeking candidates who meet the following requirements to apply for this exceptional opportunity:

• High level communication, negotiation and interpersonal skills with demonstrated revelant tertiary qualification or previous experience in a front line customer service, sales or marketing/promotional role, liaising with customers and clients.
• Extensive knowledge, understanding and ability to interpret legislation relating to both the Public & Private Health Care systems, particularly relating to Department of Health Funding & patient financial classifications with a key focus on revenue optimisation.
• Previous experience liaising & networking with large organisations such as PrivateHealth Insurance Companies, Department of Veteran Affairs, Motor Vehicle Accident Authorities, and other third parties relating to patient fees and charges
• Previous promotion and sales experience with an ability to provide training, support and revenue awareness to patients, staff and the wider community.  
• An understanding of the importance of revenue and the ability to explore revenue and expense saving opportunity and manage new projects  
• Ability to interpret and understand Legislation as it relates to the Health Industry to ensure AWH compliance  

Employment Type: This is a fixed term (12 months), part-time opportunity

For further details, please refer to the Position Description or alternatively contact Helen Mortimer at Helen.Mortimer@awh.org.au for a confidential discussion.

About Albury Wodonga Health (AWH)

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028.  This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development. 

Are you ready to become part of our team?

To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, please refer to our Candidate Information Pack.

Salary and terms will be in accordance with the relevant state EBA or Award.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.

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